Mitsubishi ASX crashed into tree by service centre mechanic
Story from Elizabeth Chai:
I sent my car for a routine service at the Mitsubishi service centre Balakong branch (Target Orion Star Sdn Bhd) for the 50,000km car service on 15th March 2013, Friday at 10am. My car was in a good condition when I left the service centre. One hour later, at 11.07am, I received a call from the service centre. I was told that my car was involved in an accident when the mechanic test drove my car outside the service centre and he rammed into a tree. I rushed over to see my car and took some photos of it. Both front airbags had deployed, the front windscreen cracked and the car bonnet was unable to open for me to view the engine. I have no idea of the internal damage because of this. I was told that the accident happened after the mechanic lost control of the car due to the steering wheel locking itself. At 4.10pm, I met with Mr Chang Tai Yean, Senior Service and Operation Manager. He told me that the offer for compensation was to repair the car for free with original parts and return to me. Mr Chang also told me that the car had a brake malfunction, which contradicted the earlier explanation. Mr Chang then also mentioned to me that I had signed the service order on which the Terms & Condition stated they shall not be responsible for any loss or damage to my vehicle. Please then tell me who should be held responsible for this accident caused to my car? I went to see the site of the accident with Mr Chang. We noticed that the car veered from left to right and left again before hitting the tree. There were no skid marks at all.
